Alligator Arms allows for the return or exchange of many of its new items provided that they are unopened, in new condition, in their original packaging, and returned within 30 days of delivery. Note that some items, such as special orders, and ammunition, may not be returned or exchanged. Our firearms return policy is detailed later on this page.
To return a qualifying product for a full refund or to exchange an item, you must first contact us for authorization by calling us at (352) 612-0734. Upon approval, we will issue you an RMA (Return Merchandise Authorization) number.
- Processing Returns – Upon receipt of your product, we will issue your refund using the same payment method you initially used to pay for your purchase. Allow up to four weeks to receive your refund. This allows for 5 to 10 business days for transit time, another 3 to 5 business days for processing your return, and another 5 to 10 business days for your bank to process our request. If the item is unused and unopened, there is a 5% restocking fee. If the item has been opened or used, there will be a 15% restocking fee if we choose to take it back. If we made an error and shipped the incorrect item by mistake, there would be no restocking fee.
- Processing Exchanges – Upon receipt of your product, we will ship the replacement item. If there is a difference in value between the original item and its replacement, we will initiate a transaction for the balance prior to shipping the item. If the replacement item is of a lesser value, we will issue the balance using the same payment method you originally used to pay for your purchase. Allow up to four weeks to receive your partial refund. This allows for 5 to 10 business days for transit time, another 3 to 5 business days for processing your return, and another 5 to 10 business days for your bank to process our request. Depending on the reason for the exchange, you may be billed for return shipping costs.
When shipping the product back to us, please make sure to include all related items such as accessories, manuals, and warranty cards. Please do not write on or adhesive labels to the original packaging. The original package should be placed inside a shipping carton and our prepaid shipping label affixed to the shipping carton.
We do not ship firearms directly to you; we send them to an FFL (gunshop or gun dealer with a Federal Firearms License) from our online gun store of your choice. If you have not yet taken possession of your firearm from the dealer, it may be returned to use for a partial refund minus the shipping cost and a 15% restocking fee.
Please carefully inspect the item while it is still in your FFL’s possession. If you would like to return it, do not take possession of it. Contact us right away, and we will initiate the return process.
Once you take possession of the firearm from the FFL, it will not be eligible to be returned.